Return Policy – Front & Company

Thank you for shopping at Front & Company! We will gladly issue store credit or exchange for any items that meet all the requirements below:

  • You must complete a return form within 14 days from the shipped date.
  • The return order must be shipped with a return confirmation number.
  • The package must be physically present at the address below within 14 days of receiving a return confirmation number.
  • The item must be returned in its original packaging with tags enclosed.
  • The item must be in its original condition and unused.
  • Shipping and handling charges are NON REFUNDABLE.
  • The following items are all FINAL SALE and cannot be returned:
    • A Sale item
    • A Gift Certificate
    • A Special Order item
    • Methods of Return

There are two options for making a return:

  • By mail
  • In-person

Process for Online Purchase Returns by Mail

If you choose to return the item by post for store credit or exchange, please follow the steps below:

  • Ensure you meet the return policy requirements above.
  • Please send us an email at returns@frontandcompany.ca. We will send you an email with a return form attached.
  • Complete the return form and email it back to us within 7 days. You will then be emailed a return confirmation number with a Mailing Label within one to three days.
  • Package and seal your return merchandise in its original packaging and affix the Mailing Label to the outside of the package. You will be responsible for the return shipping cost. All shipping and handling costs are non-refundable.

Please allow a 2-3 week processing time from the return shipped date for the account to be credited.

Process for Online Purchase Returns In-Store

If you choose to return the item for store credit or exchange in-store, please follow the steps below:

Ensure you meet the return policy requirements listed below:

  • Your item(s) must be returned within 14 days from the shipped date.
  • The item must be returned in its original packaging with tags enclosed.
  • The item must be in its original condition and unused.
  • Shipping and handling charges are NON-REFUNDABLE.
  • The following items are all FINAL SALE and cannot be returned.
    • A Sale Item
    • A Gift Certificate
    • A Special Order Item
    • Present your original invoice at the cashier.

We will gladly exchange the item or issue you a credit note if all of the above has been fulfilled.

Process for Defective Item

We inspect all items before shipping out and package all items carefully to ensure safe arrival.

However, if you have received a damaged or defective item, please contact us at shoponline@frontandcompany.ca within 14 days from the shipped date. We will then send you a damage form and you will be required to complete it within 7 days with the following information:

  • Invoice Number
  • Product Description
  • Description of Defect
  • A photo of the defect

Once we have received your information, and deemed the item defective we will collectively decide on how to proceed with the situation on hand.

Do not ship the defective item back until you receive a confirmation number.

Process for Wrong Item Shipped

We are very sorry if we make a mistake and send an item that does not match your order confirmation. If the item you received is incorrect compared to your original invoice please contact us at shoponline@frontandcompany.ca with your order number, name and address, and the product description. We will then collectively decide on how to proceed with the situation on hand.